FAQ

1. How do I buy a product from Glassworld?

Purchases are made through our Request a Quote system. Instead of checking out directly on the website, you submit a quote request for the products you’re interested in. We then respond with a detailed quotation via email, and the purchase is finalized through email communication.

2. Do you sell products directly from the website?

No. Our website functions as a digital product catalogue only. We do not sell directly online. All orders are processed through our Request a Quote system to ensure accurate pricing, availability, and lead times.

3. Why are there no prices on your website?

Because we supply to laboratories, schools, and industries, pricing depends on size, quantity, and specifications. To protect our customers and our competitive pricing structure, we provide custom quotations based on your exact requirements.

4. How do I request a quote?

You can request a quote by:

  • Selecting a product
  • Choosing your type and size
  • Adding to Quote form by pressing "Request a Quote"
  • Adding the quantity you desire
  • Adding a note for anything specific that you need
  • Submitting the Request a Quote form or by contacting us directly via email or phone

5. How long does it take to receive a quotation?

Most quotations are issued within 24–48 business hours, depending on the complexity of the request and product availability.

6. Can I order multiple products in one quote?

Yes. You can add multiple products to your quote request before submitting. This way, you’ll receive one consolidated quotation covering all the items you’re interested in.

7. Can I order in bulk?

Yes. We support bulk and wholesale orders. Bulk pricing is available upon request and is calculated based on quantity, size, and manufacturing requirements.

8. Does each product page show all the sizes you sell?

Each product page represents a product range, not a single item. Size ranges and variations are listed, but additional sizes and custom options may be available on request.

9. How do I know which size to select for my application?

If you are unsure which size or specification is best for your needs, simply submit a quote request with your application notes, and our team will assist you.

10. Can you manufacture custom glassware?

Yes. Our in‑house glass blowers can manufacture custom laboratory glassware based on drawings, samples, or specifications. Custom work is quoted according to complexity and quantity.

11. Do you stock chemicals as well?

Yes. We supply a wide range of laboratory chemicals, as well as glassware, equipment, and consumables. Availability may vary depending on regulations and stock levels.

12. Are your products compliant with laboratory standards?

Yes. All our products are produced or sourced to meet standard laboratory and safety requirements for educational, industrial, and research use.

13. Do you supply to schools, universities, and industries?

Yes. We supply to:

  • Schools and educational institutions
  • Universities and research facilities
  • Industrial laboratories
  • Private companies
  • Chemical and pharmaceutical sectors
  • Mining sector

To learn more about us, visit Our Story.

14. Is Glassworld B‑BBEE compliant?

Yes, Glassworld is a B‑BBEE compliant supplier, and our certification is available upon request for all procurement and tender requirements.

15. How can I contact you?

To contact us at any time, please visit our Contact Us page, and we will get back to you as soon as possible.

16. How do I contact Glassworld directly?

You can contact us via:

  • 📧 info@glassworld.co.za
  • ☎️ 011 474 6580
  • ☎️ Alt: 010 028 4100
  • Contact form on our website